CrownGold Casino Terms and Conditions

Welcome to CrownGold Casino, the online gaming platform operated by Aveazure SRL, a company registered in Costa Rica under registration number 3-102-848946, with its registered office at Ofident, Oficina 3, 200 m north and 50 m east of the North American Cultural Center, Barrio Dent, San José. By accessing or using our website at crowngold.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Acceptance of Terms

These Terms and Conditions form a legally binding agreement between you and us. At Crown Gold, we reserve the right to amend, update, or modify these terms at any time, and it is your responsibility to review them periodically. Continued use of our casino Crown Gold platform after any changes constitutes your acceptance of the revised terms. Our licence is issued by the Kahnawake Gaming Commission under licence number 940, issued on 3 May 2023, and we operate in full compliance with the regulatory framework established by this authority.

Eligibility to Play

To register an account and use our CrownGold platform, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at CrownGold guarantee that all players are treated fairly, but we require verification of age and identity before processing any withdrawal requests.

Restricted Territories

Our services are not available to residents of numerous jurisdictions, including but not limited to the United States, the United Kingdom, France, Spain, the Netherlands, Australia's restricted regions where applicable, and many other countries as listed in our full restricted territories policy available upon request. We at Crown Gold actively monitor account activity to ensure compliance, and we reserve the right to suspend or close any account found to be in breach of these territorial restrictions. Additionally, players from Sweden, Croatia, Serbia, France, Israel, and the USA are not eligible for bonuses, promotions, VIP rewards, or comp-point exchanges, and players from Finland are excluded from deposit bonuses specifically.

Account Registration and Login

To access our games, you must create a personal account through our secure registration process. Your CrownGold login credentials are confidential, and you agree not to share your username or password with any third party. We recommend using a strong password to protect your Crown Gold Casino login and to enable any additional security features we offer. Only one account per person, household, or IP address is permitted, and duplicate accounts may result in the forfeiture of funds and bonuses.

Bonuses and Promotions

Our welcome package offers new players up to EUR 750 plus 225 free spins across three deposits. The first CrownGold casino bonus code, CG1, provides a 100% match up to EUR 100 plus 100 free spins on Snoop Dogg Dollars. The second, CG2, offers 50% up to EUR 300 plus 50 free spins on Mighty Wild: Jaguar. The third, CG3, grants 50% up to EUR 350 plus 75 free spins on Buffalo Hold and Win Extreme. A minimum deposit of EUR 20 is required, and all bonus funds carry a 40x wagering requirement before withdrawal becomes possible.

We regularly run additional promotions, including Monday Spin Riches offering 50 to 100 free spins, Wednesday Royal Treat providing 55% up to EUR 300 plus 40 free spins, Saturday Spin Blast starting from EUR 100, and our Reel Sunday Deal starting from EUR 70. At Crown Gold, we may also extend personalized offers to eligible players upon request. Please note that we do not currently offer a CrownGold casino no deposit bonus, and any third-party claims suggesting a CrownGold no deposit bonus code should be disregarded unless confirmed directly through our official channels.

Loyalty and VIP Programs

Our loyalty program consists of ten levels, rewarding players with comp points earned at a rate of one point per EUR 10 wagered on slots. Rewards range from EUR 10 plus 25 free spins at Level 1 to EUR 500 plus 150 free spins at our highest standard tier. Our CrownGold VIP Club operates by invitation only, offering prioritized payouts, higher withdrawal limits, and exclusive loyalty rewards to qualifying members.

Deposits and Withdrawals

We accept over 30 payment methods, including Visa, Mastercard, Maestro, Apple Pay, Skrill, Neteller, bank transfer, and various cryptocurrencies. The minimum deposit and withdrawal amount is EUR 20. Withdrawal limits are set at EUR 5,000 per day, EUR 10,000 per week, and EUR 30,000 per month, though progressive jackpot winnings are paid in full regardless of these caps. Processing times vary by method, with most cashouts completed within one hour and an average processing time of 12 minutes, while bank transfers may take up to three banking days.

Games and Software Providers

Our CrownGold casino pokies and slot library features over 7,000 games from leading providers such as BGaming, NetEnt, Pragmatic Play, Microgaming, Betsoft, and many others. Our live casino Crown Gold offering includes live blackjack, roulette, baccarat, and Dice Duel, delivered through professional live dealer studios. We continuously update our game catalogue to bring fresh titles and jackpot opportunities to our players.

Responsible Gambling

We are committed to promoting responsible gaming practices across our platform. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel that gambling is becoming a problem, we encourage you to contact our support team or seek assistance from a professional organization.

VPN Usage and Fraud Prevention

The use of VPNs or any other technology to disguise your true location or circumvent our territorial restrictions is strictly prohibited. We reserve the right to void winnings and close accounts found to be in violation of this policy.

Customer Support and Dispute Resolution

Our support team is available 24/7 via live chat and email at support@crowngold.com. For data protection inquiries, you may contact dpo@aveazure.com, and affiliate partners can reach us at affiliates@crowngold.com. Should a dispute arise that cannot be resolved directly with our team, we participate in alternative dispute resolution through ThePOGG, an independent third-party service.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our platform is provided on an "as is" basis, and while we strive for uninterrupted service, we cannot guarantee that our website will always be free of errors or technical issues.

Amendments to These Terms

We may update these Terms and Conditions periodically to reflect changes in our operations, regulatory requirements, or business practices. We encourage you to review this page regularly to stay informed of any updates.

By continuing to use our CrownGold app or website, you confirm your understanding and acceptance of these Terms and Conditions in full.